Care with Compassion and Respect
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Frequently Asked Questions

Employee frequently asked questions about PCA Services

Yes, PCAs can be paid for time spent traveling with their patients, and this includes time spent accompanying patients while they’re being transported to the destination where they will be receiving medical care, or to places for community activities. For insurance and liability purposes, it is part of our company’s policy that PCAs don’t use their personal vehicles to transport patients; instead, public transportation or Metro Mobility should be taken, or alternatively, the patient can ask the PCA to drive the patient’s vehicle.

Generally, clients CANNOT be the PCA for their spouse. There are, however, limited exceptions to the general rules. Programs that allow spouses to be the PCA for their wife or husband are the Consumer Directed Community Supports Service; the Family Support Grant; and the Consumer Support Grant. Contact the county you live in to learn more.

In Minnesota you can be paid to care for a family member with a few limited exceptions for spouses and minor children that are discussed below. Give us a call with the name and birth date of your family member. If they are eligible we will send a PCA referral to the county, and afterwards hire you to be their PCA. When the county completes the assessment (typically after 30 days) you will be able to start working the number of hours the county determines. Contact us to get started.

After having completed the training modules, the test is relatively simple. The test is a 25 question, multiple choice examination, and a minimal score of 80% (20 questions) is required in order pass. There are no limitations as to how many times the test can be taken until a passing score is obtained. A link to the PCA test and examination can be found on the ‘Employees’ page of our website.

In scenarios like this, the patient can give us a call with the name and birth date of their friend who has been providing care. We will then determine their eligibility and send a PCA referral to the county, after which we can hire them to be the patient’s PCA. After the county completes the assessment (typically within 30 days), the new PCA will be able to start working the number of hours the county determines. Contact us to get started.

Disqualified PCAs will have the opportunity to appeal the disqualification. We have a sample Request for Reconsideration of Disqualification for we have prepared for potential employees in order to help them prepare and appeal. Disqualified PCAs who are still unsure about what to do should contact us.

Before being enrolled as a PCA worker, you must take and pass standardized PCA training, along an exam.

Payments are sent out bi-weekly (every two weeks).