Care with Compassion and Respect
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Frequently Asked Questions

Client frequently asked questions about PCA Services

Yes, PCAs can be paid for time spent traveling with their patients, and this includes time spent accompanying patients while they’re being transported to the destination where they will be receiving medical care, or to places for community activities. For insurance and liability purposes, it is part of our company’s policy that PCAs don’t use their personal vehicles to transport patients; instead, public transportation or Metro Mobility should be taken, or alternatively, the patient can ask the PCA to drive the patient’s vehicle.

Our PCAs can drive their clients to their religious place of worship or any other community location or event.

Our PCAs can accompany their clients to doctors’ appointments and can even help set or reschedule appointments if needed.

Unfortunately, as state law dictates, PCA services cannot be billed for if they’re administered at the home of residence of the PCA staff. The only exception to this rule is that the PCA and recipient live together.

Our clients aren’t required to maximize their daily PCA hours every day; hours are assessed based on how many are used for each individual day, and can be used flexibly as needed. For example, a client may choose to utilize PCA care and services for just two or three days/week, or clients who are parents may choose to use a greater number of hours during the summer, but less during the school year.

The best way for clients to determine program eligibility and qualification for medical assistance is to contact the human services department of their county. There are external elements taken into consideration, such as the client’s amount of income and assets, but even clients who exceed the minimal income requirement can still qualify after paying a copayment.

In order to qualify to receive PCA services you need to be eligible for Medical Assistance or MinnesotaCare (pregnant women and children under age 21) and have a need for services. Meaning that you need help with daily activities such as bathing, grooming, dressing, or participating in the community because of special health care needs including behaviors.

Yes, we work with people of all ages.

To get a PCA assessment, interested potential clients should contact our agency in order for us to determine eligibility and gather more information, after which we will then refer the client to the appropriate agency to request a PCA assessment.

To get a PCA assessment, interested potential clients should contact our agency in order for us to determine eligibility and gather more information, after which we will then refer the client to the appropriate agency to request a PCA assessment.

After we send a PCA referral to the county, they have 30 days to conduct the assessment, although—typically, the assessment is completed before 30 days.

The amount of PCA hours any client will receive can be difficult to estimate. Typically, people get anywhere from 30 minutes to 6 hours per day, but some people get as much 10 hours or more per day. The amount depends on the needs of the client, as determined by the PCA assessment.

Yes, you can. Generally speaking, our clients are covered by our services while outside of Minnesota for educational or training purposes, employment, or vacation. However, our services don’t cover clients outside of the United States.

Clients have the right a PCA Appeal if they believe that their PCA hours were reduced or eliminated, or if they feel like they did not get a fair assessment.